We are happy to provide you with free samples, you only need to pay the shipping cost. If you need to print a custom logo or other artwork on the product,the sample fee will be refunded upon formal order. (If there is no customization) the sample will arrive at the customer's hands quickly within 3-7 days.
What are your payment items?
Our payment method is usually T/T, Paypal, Western Union, etc. If you have other payment methods, please communicate with us in advance.
What is your ordering process?
1. Customized Design - first confirm the required product/customized mold/logo/packaging 2. Samples - provide/make samples for your inspection 3. Confirm the order quotation and sign the sales contract after confirming the sample. 4. Deposit - 30% deposit before mass production 5. Arrange Production - we will process and produce it 6. Final Payment - After inspection,70% of the final payment is required before shipment. 7. Transportation - We will deliver the goods to the location required by the customer's specified trade terms 8. Document Confirmation - loading list/commercial invoice/packing list/certificate of origin 9.After-sales service
Can you print our own designed logo/label?
Of course,we support: frosting, silk screen, decal, hot stamping, engraving, etc. We can also customize color box packaging, labels, instructions, etc. according to your needs, and have professional designers to serve you throughout the process.
Can you provide accessories other than bottles?
Of course, we have accessories of different materials, sizes, colors, and shapes: bottle caps, straws, nozzles, pump heads, spray heads, droppers, wooden ropes, etc. providing customers with one-stop services in an all-round way.
How long is your production time?
If in stock, it usually takes 10-20 days. If the goods are not in stock, it is 15-35 days. (Depending on product quantity and customization requirements)
How do I choose the shipping method?
Express support: DHL, FEDEX, UPS, TNT, etc. For orders with large quantity or heavy weight, we recommend you choose sea shipping. If urgent, you can choose air transportation, we will help you choose the most efficient transportation method according to your detailed requirements.
Where is your factory?
Our factory is located in Xuzhou, Jiangsu Province,China. We have more than 300 workers and more than 1000 glass product types, our furnace can produce 30000 tons/year, Welcome to visit!
How do you deal with damaged after-sales issues?
We will abide by the quality commitments in accordance with the contract and accept and compensate for some unqualified bottles. But please be careful if you exceed the time limit. Therefore,if you have any quality issues,please contact us as soon as possible within 15 days.
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